Privacy policy

Last updated: 14 April 2026

This Privacy Policy explains how Top G ("we", "us", "our") collects, uses, and protects information when you visit topg.com or buy from us. By using the site, you agree to what's set out here.

1. Who we are

Top G is the brand operated by TopG Com Inc., registered at 5718 Westheimer Road, Houston, Texas, 77057. If you need to reach us about anything in this policy, email support@topg.com.

2. What we collect

Depending on how you use the site, we may collect:

  • Personal identifiers: name, email address, phone number, billing and shipping address
  • Payment information: handled by our payment processors (we never store full card details)
  • Order history and account information
  • Account credentials if you register
  • Technical data: IP address, browser type, device info
  • Usage data: pages visited, time on site, referring source
  • Cookie data (see Section 5)
  • Communications you send us (support tickets, emails)

3. How we use your information

We use this data to:

  • Process and fulfil your orders
  • Send order confirmations, shipping notifications, and support responses
  • Handle returns, exchanges, and refunds
  • Send marketing emails if you've opted in (you can unsubscribe any time)
  • Improve the site and the shopping experience
  • Detect and prevent fraud
  • Comply with legal obligations

4. Who we share it with

We only share data with the service providers we need to run the store. That includes:

  • Payment processors (Shopify Payments, PayPal, or other card processors)
  • Shipping carriers (USPS, Royal Mail, DPD, UPS, international couriers)
  • Email service providers
  • Analytics and advertising platforms (Google, Meta, Microsoft Clarity)
  • Shopify, our hosting and ecommerce platform
  • Customer support tools

Each of them only receives what they need to do their job. We do not sell your personal data. Period.

5. Cookies

We use three kinds of cookies:

  • Essential — needed for basic site functions like cart and checkout. These can't be switched off.
  • Analytics — help us understand how people use the site. You can opt out.
  • Marketing — used for retargeting ads and measuring campaign performance. You can opt out.

You can manage cookie preferences via the cookie banner when you first visit, or at any time through your browser settings.

6. Payment security

All payments are processed by PCI-compliant third parties. The site uses SSL encryption across all pages. We never see or store your full card number.

7. International data transfers

Because we sell globally, your data may be processed in countries outside your own, including the United States and the United Kingdom. We use appropriate safeguards for any cross-border transfers. By using the site, you consent to this.

8. Your rights

Depending on where you live, you may have rights including:

  • Access to the personal data we hold about you
  • Correction of inaccurate data
  • Deletion of your data (subject to legal retention requirements)
  • Objection to certain processing
  • Data portability (a copy in a machine-readable format)
  • Withdrawal of consent for marketing at any time

EU and UK residents have rights under GDPR. California residents have rights under the CCPA and CPRA. To exercise any of these rights, email support@topg.com. We respond within 30 days.

9. Data retention

We keep your data for as long as we need it to serve you, process payments, handle support, and comply with tax and accounting laws. After that, we delete or anonymise it.

10. Children

The site is not intended for anyone under 18. We do not knowingly collect data from minors. If you believe a child has given us personal data, email us and we'll remove it.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top will reflect any changes. If changes are significant, we'll notify you by email or with a notice on the site.

12. Contact

Questions, requests, or complaints: support@topg.com