Product & Quality
What materials are your clothing made from?
Material information for each clothing item is provided in the product details
Are your products designed for everyday wear?
Yes, they are designed for everyday wear. They combine comfort, durability, and style, making them suitable for daily use whether you’re training, staying active, or going about your day.
How should I wash and care for my items?
Wash your items inside out on a gentle cycle with cold water and similar colors. Avoid bleach and harsh detergents. For best results, air dry or tumble dry on low heat, and avoid ironing directly on prints or logos. This helps maintain the quality, fit, and longevity of your Top G pieces.
Do you restock sold-out items?
Yes, we do restock some sold-out items depending on demand. However, certain limited or exclusive drops may not return once they’re gone.
How does the sizing work for the oversized fit?
The garments are cut with extended width and length for a structured oversized silhouette. True-to-size delivers the intended fit. Sizing down reduces volume without losing shape.
When will my order ship and how long does delivery take?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Will the fabric fade, shrink, or lose shape over time?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Sizing & Fit
How does the sizing work?
Our sizing is designed to offer a true-to-size fit across all items. We recommend checking the size guide before ordering. If you are between sizes, we suggest sizing up for a more relaxed fit.
Is there a size guide available?
Yes, a size guide is available for all items. It includes detailed measurements to help you choose the right fit.
Can I exchange my item for a different size?
Yes, we offer size exchanges. Items must be unworn, in original condition, and within the exchange period. Promotional items may be excluded.
Shipping & Delivery
Do you ship worldwide?
We currently do not ship worldwide due to logistical limitations. Available destinations can be viewed at checkout.
How can I track my order?
Once shipped, you will receive a confirmation email with a tracking number and link to monitor your shipment.
Will I have to pay customs duties or import taxes?
Yes, customs duties and import taxes may apply depending on your country. These are the responsibility of the customer.
What happens if my package is delayed?
Delays may occur due to customs, carrier issues, weather, or high shipping volumes. Please check tracking updates or contact support if delays persist.
What should I do if my package is marked as delivered but I haven't received it?
Check around your property, with neighbors, or your local postal service. If still missing, contact support with your order number.
Returns & Refunds
What is your return policy?
We accept returns on eligible items that are unworn, unused, and in original condition with tags attached within the return period. Final sale items may not be eligible.
How do I start a return?
Contact support with your order number and reason. Once approved, return instructions will be provided.
How long do refunds take?
Refunds are processed within 5–10 business days after inspection. Processing times may vary by bank or provider.
What if I receive a damaged or defective item?
Contact support with your order number and photos of the issue. We will provide a replacement, exchange, or refund where applicable.
Orders & Payments
Can I change or cancel my order after placing it?
Orders are processed quickly, so changes or cancellations are only possible shortly after placing the order. Contact support immediately.
Is my payment information secure?
Yes, payment information is fully secure using encrypted and trusted payment gateways.
Will I receive an order confirmation email?
Yes, a confirmation email is sent automatically after purchase. Check spam or junk folders if not received.
Accessories
How do I care for my accessories?
Avoid water, sweat, perfumes, and chemicals. Store in a dry place and clean with a soft cloth.
Do accessories come with a warranty?
Yes, they include a limited warranty covering manufacturing defects only. It does not cover wear and tear or accidental damage.
