Delivery

We want you to be happy with your Top G order. If something isn't right, read through the terms below and reach out to us.

1. Return window

You have 5 days from the date you receive your item to initiate a return. After 5 days, returns are declined.

Note for EU and UK customers: your statutory right to return goods within 14 days of receipt under consumer protection law overrides the above. If you're in the EU or UK, the 14-day cooling-off period applies.

2. Return conditions

For a return to be accepted, the item must be:

• Unused and unwashed
• Undamaged — no stains, creases, discolouration, or wear
• Free from animal hair, fragrance, or debris
• In original packaging with all tags still attached
• Accompanied by any included accessories

3. Non-returnable items

The following cannot be returned:

• Items paid for with cryptocurrency (no returns, exchanges, or cancellations on crypto orders)
• Gift cards
• Final sale items (marked as such on the product page)
• Custom or personalised products
• Items outside the 5-day return window (14 days for EU/UK)
• Items returned without prior authorisation

4. How to start a return

Email support@topg.com with:

• Your order number
• Your full name
• The item(s) you want to return
• Reason for the return
• Photos if the item is damaged or defective

We'll reply with a Return Authorisation number and the return shipping address. Do not ship items back without a Return Authorisation — unauthorised returns may not be accepted.